Q: How do I download the new softphone application?
A: We will provide details on how to download the new softphone application once it is ready for release.
Q: How do I login to the new softphone?
A: You login using the same credentials you use today. If you do not know your login, please email us at support@servpac.com
Q: Will there be changes to my billing?
A: No. There will be no changes to your billing.
Q: What platforms will the new softphone be supported on?
A: Apple iPhones, Android Phones, Windows desktop, Apple desktop – NEW
Q: What features will no longer be available on the new platform?
A: The following two features will no longer be available on the new platform:
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- Multi-extension support – the new platform only enables you to use one extension per account
- Apple iPad support – The new platform does not support Apple iPad usage
Q: What if I need to retain multi-extension support?
A: Please email us at support@servpac.com so that we may be able to provide an alternative solution.
Q: What if I need to continue to use the softphone on my Apple iPad?
A: Please email us at support@servpac.com so that we may be able to provide an alternative solution.