All-In-One Solution for Your Telecom Needs

I am the CIO for the largest fish wholesaler in Hawai'i, with operations on Oahu, Maui, Kaua'i and Kona. Because our phone and network infrastructure is extremely complex we needed a vendor that could handle all aspects of the migration and Servpac stood head and shoulders above the competition in both price and commitment. Servpac dedicated the time and resources to make the migration a complete success with zero downtime. They completely revamped our network backbone and upgraded to gigabit Ethernet in all our buildings. Servpac also setup and provisioned a new VoIP system that works and sounds great and migrated our old Office 2010 to Office 365, adding a lot of new business features we lacked before. I cannot emphasize enough how professional and proactive Servpac has been. They are experts in managing the server and phone system and available 24 hours a day. Simply the best people and company that I have ever worked with and would recommend them 100%.

I have greatly enjoyed working with ServPac. I appreciate that they provide an all in 1 service. Phones. Internet. Network Solutions. This is very helpful because if there is a problem, and I have three different providers, I am not skilled enough to know who to call...now it's simple. I call ServPac. That being said...no issues but I feel comforted by this simplicity. I have also greatly enjoyed working with Cathy and Richard. Cathy was assigned to our case / transition and she made the entire experience enjoyable. She was professional, efficient, and responsive. She spoke to me in layman's terms so I could understand what was happening and I felt prepared every step of the way. Further, she is available to me all the time - even late in the evenings and always willing to help me with anything I need. ServPac was a great choice.

I own a small to mid-size business. We started using Servpac about 6 years ago to cut our Hawaiian telcomm costs by switching to Voice Over IP phones. Later we also switched to them for high-speed internet and a DSL line. All the services are stable and perform as expected. What's outstanding is the service from Servpak. Their customer support is local, responsive and easy to access. It's a night and day difference from the national carriers. Highly recommend them for that reason alone. I am so glad that I am no longer stuck on endless hold with Oceanic, Hawaiin Telcom and now Spectrum.

Professional local service. I have dealt with Hawaiian Telcom and Oceanic in the past and they always route you to a mainland call center. They have very little information and everytime they transfer you, you have to give them your information again, repeat what the issue is, etc. Between hold times and transfers, it can take hours to get someone to actually assist you. Servpac always answers with a local person that has all the answer to get you back online. A joy to work with.

Thank you for the tour. Your facilities are top-notch and very impressive. Gives me confort as a client. Also want to thank you for taking the time to meet with me to discuss the pesky "callerID" situation. It demonstrates another level of care + committment you and servpac provide to customers. It goes beyond just "good customer service" - it shows you are the type of business partnerships we respect and want to work and grow a future with Mahalo!

Small business owner here. I had both Hawaiian Telcom and Oceanic business class service for Internet and wanted a faster, more reliable connection than DSL or Cable modem. Both companies offer dedicated access but it was mind boggling expensive. Overall a great process from start to finish with Servpac. I am happy the big telcom companies have some competition now. Businesses need more choices and incumbents like HT and Oceanic should not just get a pass because they are the only choice. I'll be canceling my DSL circuit with Hawaiian Telcom. I hope the cancellation will not result in billing errors as we have experienced in the past with them.