Servpac gives you the option to use free software programs that allow you to make and receive calls from your computer.

With Servpac, you can keep the same numbers. If you ever need more numbers, you can get them from Servpac.

Group pickup allows anyone to pick up a call at any phone even if the user is not at the phone that is ringing.

With Servpac’s service, you have the ability to record your calls. Then, you can log into the web interface to view and play your recorded calls.

You are able to set up a three person conference at any time. Conference members can include internal and external callers.

When transferring a call, you can choose whether or not you want to announce the caller to the person receiving the transfer. Plus, you may transfer the call to people outside of your system; e.g. to someone’s cellular phone.

Servpac’s features allow you to selectively block and unblock per call or you can have your caller ID permanently blocked. When your caller ID is blocked, the party you are calling will not be able to see the number from which you are calling.

Servpac’s web portal allows you to view all your voicemails on the web. You can view the caller’s id, the time the person left the message, and the duration of the message. Additionally, you can play your messages through your computer speakers.

You can program your phone to have a different ring tone for different lines. For example, your personal extension can have one type of ring tone, while the Main Line has a different type of ring tone.

Servpac offers you the ability to change your current profile on the web, e.g. changing your profile from ringing your office phone to forwarding all calls to your cellular phone.

If you need a conference call with more than three callers, Servpac’s service allows you to create a conference bridge. Conference bridges can be set up at any time and for any specified date and time; e.g. set it up 4 days before the conference call so you don’t forget. Furthermore, the confirmation and the call-in instructions can be sent via email.

The telephone keeps lists of your received calls, placed calls, and missed calls. Each list contains the last 100 numbers. You are able to delete entries if needed. This solves the problem of wanting to call someone back when you don’t remember the exact phone number, but might recognize it. Once you find the number, push one button; and you will be connected.

Servpac gives you the ability to dial any contact’s number with one click of the mouse by going to Microsoft Outlook address book. Your computer will start dialing your office phone so you don’t have to worry about misdialing the phone number. Additionally, Outlook can create a journal entry while you are on the call.

If you need to see who is on the phone at any given time, Servpac’s features enable you to determine this by looking at your phone. When one of your buddies is on a call, a red light will appear next to that person’s name. This allows you to decide how to handle the call: you can take a message, transfer the call to voicemail, or see if another individual can assist the caller.

With Servpac’s web interface, you can log in and control where your phone rings. You can forward calls to your cellular phone, ring both your cellular phone and your office phone simultaneously, send all calls directly to voicemail, or have the call follow you. For example, if the call rings your office phone and if you do not answer, it will then ring your cellular phone.

If you want to know when someone leaves you a voicemail, you can take advantage of Servpac’s mobile (or SMS) notification service. We will send your cellular device a text and let you know in what mailbox the message was left and the caller id of the person leaving the message.

Servpac enables you to set up account codes for employees before they make certain calls. For example, if you only want certain individuals to be able to make international calls, Servpac can set up an account code that must be entered before such a call can be made.

Whenever you receive a voicemail, Servpac can email you at any email account you choose. The body of the email contains all the information about the voicemail, its length, sender’s name and number, and the time it was received. Furthermore, you have the option of receiving the voicemail as an attachment.

At any time during a call, you can place the caller on hold or mute the call. While the caller is on hold, he/she will hear music until you are ready to resume the call. If you mute the caller, you will still be able to hear the caller; but the caller will not be able to hear you.

Call park allows you to put a call on hold that can be picked up by any phone. It is extremely useful when you want to transfer a call but do not know where the recipient is. The person picking up the parked call does not have to be at the same site as the person parking the call.

Call page allows you to make a broadcast announcement to one or more phones. Paging is often used in conjunction with call park. You can park the call, then make a page informing the recipient of the call. The same paging announcement can go to multiple sites. Telephones can be divided into page zones, so that not all phones have to hear a page.

When you are away from the office and want to be notified when you receive a voicemail, Servpac can send you an email to any email enabled device, cellular phone, PDA or pager. This email lets you know the caller’s name, number, length of the voicemail, and when they called. You can then return the call without even listening to the voicemail. Talk about good customer service!

With Servpac, you have the ability to set up automatic call routing. For instance, every Wednesday you go to a meeting from 1:00 pm to 3:00 pm and would like your office calls to be forwarded to your cellular phone. After the profile is set up, you never have to worry about it again. The calls will be sent to your cellular phone during the designated time. The rest of the day the calls will go to your office phone.

If you have multiple locations, Servpac offers multi-site support to each location. Simply dial the three digit extension for the individual you want to reach rather than that person’s seven digit number, regardless of the person’s location.

You can create your own personal speed dial numbers for the contacts that are important to you. Servpac makes creating your contact list easy; plus, you can input your contacts through the web interface or on your phone. You get to choose the way that is easiest for you.

When you are going to be away from your phone for an extended period of time, it is good to change your voicemail greeting to let callers know of your absence and then change the greeting back when you return. With Servpac, the process is simple: simply log into your mailbox and record a new greeting number, then activate it before you go on an extended absence, and then reactivate your normal greeting when you return. Alternatively, you can setup holiday profiles so that your calls are always directed the way you want them to, and you can automatically turn these profiles on and off via our specialized profile calendars.

Servpac’s call center ACD is a service that allows all callers to go into a queue and have the agents retrieve them in the order that the call is received. For example, when an agent is finished with his current call, he will be sent the next caller who is waiting. This is a great solution for customer service companies who want to answer all the calls in a timely and efficient manner. Furthermore, the call center manager can monitor all the calls and listen to the agents speaking to the customers. This is beneficial for training purposes.

With service from Servpac, you are able to have the same number appear in multiple places. For example, a secretary can have her phone ring when her boss’s phone rings. The secretary will also know which line is ringing, allowing her to answer the phone with the correct greeting. This allows people with multiple offices to have one phone number. When someone calls, telephones in every office will ring. The offices could be in different locations, different states, different time zones or even different continents.