About the Founder
I am Richard Zheng, the founder and President of Servpac Inc, the largest local telecom provider in Hawaii. The mission of Servpac is to provide world class telecom and technology services in Hawaii, both in customer services and technology offerings.
I am an engineer by trade. I got a bachelor degree in computer science and a master in telecommunications. After helping building several large coast to coast telecom networks in a cable company and a telephone company, I moved to Hawaii in 2001. Seeing Hawaii’s antiquated network and poor services by large providers, I wanted to use my knowledge to build the best telecom provider in Hawaii.
In 2004, I started Servpac to be the first VoIP provider in Hawaii. In 2010 we started building our own internet with our own DSLAM in 22 central offices and became the largest CLEC in Hawaii. Later we became the only company based in Hawaii laying fiber optics cables. Now we connected over hundreds of commerical buildings with our own fiber. In 2014 we built our own data center to provide cloud services, such as virtual servers, virtual desktops and virtual firewalls. In 2018 we added managed network services to ensure our customer’s internal networks secure.
Our mission is to provide the best customer services with the best solution. Customer success is our number 1 priority. Over thousand businesses in Hawaii count on us with their critical infrastructure needs. That’s why we provide 24x7 with local engineers in Hawaii. Even though Servpac is a multi-million dollar business, I regularly meet and talk to customers to listen to their needs and concerns.
Technology becomes a driver for business growth these days. I want to provide the best turn-key solutions for you, so you can focus on your business.
Please contact me and my team for a free evaluation and see how we could help your business grow.
Servpac is Hawaii’s Largest Independent Telecom. A privately held CLEC, we have been delivering next generation VoIP telephone, Fiber Internet, and private Cloud solutions for Hawaiian businesses since 2004. We specialize in integrating VOIP business phones, high speed Internet, and secure Cloud computing into a single, seamless platform, enabling customers to compete more cost effectively in the global marketplace. Servpac is one of very few companies who are authorized and capable to lay cables ourselves. We are actively deploying fiber on south shore and windward side of Oahu. Because we’re local, we understand the unique challenges of providing first class telecom services throughout the Islands. Our support is 100% local and lives on the island and in the local community. As a matter of fact, 100% of our support engineers graduated from a local college on Oahu. Being the largest locally based telecommunications company in the State of HI, we have the size and capability to bring the latest telecom technology to companies of any size.
Local Hawaii 24x7x365 Support
Servpac provides telecom support around the clock. We ensure that you, your partners, and employees can access your information 24x7x365. We have around the clock local engineering support. When you contact our support team, you will be communicating with a local engineer who lives in your community. 100% of our support engineers graduated from a local college on Oahu HI. We understand the importance of providing top-notch local customer service. Our highly trained first level engineers have full visibility into the system and usually solve 80% of the problems on the first call.