About the Founder
I am Richard Zheng, the founder and President of Servpac Inc, the largest local telecom provider in Hawaii. An engineer by trade, I helped build several large coast to coast telecom networks for large cable and telephone companies on the Mainland. When I moved to Hawaii in 2001, I immediately noticed the outdated network and used my knowledge to build the best telecom provider for local businesses.
In 2004, I founded Servpac as Hawaii’s first VoIP provider. We became a CLEC (Competitive Local Exchange Carrier) in 2010 and started building our own internet with DSLAM in 22 central offices. We became the only company in Hawaii laying fiber optics cables and connecting hundreds of commercial buildings with our fiber. In 2014, we built our first data center to provide cloud computing including virtual servers, desktops and firewalls. We recently added managed network services in 2018, and planning to open a new colocation data center in mid-2020.
Servpac’s mission is to provide world class telecom, technology, and customer service throughout Hawaii. Customers are our first priority, and over 1,000 businesses count on us for their critical infrastructure needs. That’s why we provide integrated solutions and 24X7X365 customer support from local engineers. While Servpac is a large business, I still find the time to meet with customers one-on-one and listen to their needs.
Please schedule a consultation and how we could help your business.
Servpac provides telecom support around the clock. We ensure that you, your partners, and employees can access your information 24x7x365. We have around the clock local engineering support. When you contact our support team, you will be communicating with a local engineer who lives in your community. 100% of our support engineers graduated from a local college on Oahu. We understand the importance of providing top-notch local customer service. Our highly trained first level engineers have full visibility into the system and usually solve 80% of the problems on the first call.