HONOLULU, March 31, 2020 /PRNewswire/ — Servpac Inc., Hawaii’s Largest Independent Telecom Provider, continues operations during the COVID-19 pandemic. While virus fears and Hawaii’s emergency stay-at-home proclamation forced non-essential businesses to close, Servpac is still open as an essential business and addressing customers’ priority needs during this unprecedented period.
“COVID-19 caused a dramatic increase in service inquiries, especially with our customer support and remote tools,” explains President and Founder Richard Zheng. “Our support ticket volume increased 220% in the last two weeks, and our team is working 24/7 to assist with the record demand. We’re even hiring additional engineers for faster responses.”
Since the beginning of the outbreak, Servpac took early steps to ensure business continuity and employee safety. Precautions taken include upgraded mandatory hygiene practices for staff, daily sanitation throughout the office, and remote working arrangements for employees. All controls and safeguards are in place as required for SOC 2 compliance to protect business continuity.
Servpac will continue construction of its new MTP data center in Mililani Tech Park. The 30,000 sq. ft Tier 4 design data center will be carrier-neutral with multiple fiber entrances and a 2N redundant power and cooling system for guaranteed 99.999% uptime. The facility also includes Disaster Recovery office space with 100 hot desks and 20 private suites available on-demand.
To ensure employee safety and on-time completion, Servpac implemented a new policy at the facility that requires mask usage and bans visitors who traveled recently or had close contact with anyone who was sick or traveled outside of Oahu. Once construction of the facility is completed, MTP will be the largest data center in Hawaii.
“It’s a critical time for customers pushed to their limits because of this situation. Now, more than ever, local businesses rely on our infrastructure, technology, and flexibility to support their operations,” said Zheng. “We will keep working around the clock to continue service and support customers’ needs during this evolving pandemic.”
Servpac, headquartered in Honolulu, is Hawaii’s largest CLEC (competitive local exchange carrier) providing innovative and integrated telecom, managed IT and data center solutions for Hawaii businesses. Established in 2004, Servpac offers data center colocation, fiber connectivity, private Cloud hosting, business VoIP phones, and managed network for businesses – all supported by a dedicated fiber network and 24x7x365 customer support. For more information, please visit www.servpac.com.