We are currently seeking a talented and motivated L2 Systems Engineer to join our team. As an L2 Systems Engineer, you will play a critical role in delivering technical support and solutions to our clients. You will be responsible for handling escalated technical issues, providing advanced troubleshooting, and ensuring timely resolution of complex IT challenges.

Functions and Responsibilities

• Build, administer, maintain, and support Windows based servers in a physical or virtual environment. This includes capacity planning, disk space management, forecasting, asset management, performance management, and problem-solving.
• Perform system admin such as: system/application install, server install, patch management, operating system problem analysis and resolution, log analysis, etc.
• Use monitoring tools to analyze performance to proactively identify possible issues and resolve them.
• Work on escalated problems and service request tickets and as well as respond to alerts in responsible areas in order to resolve issues in a timely fashion
• Configuring Cloud Services
• Identify Client IT needs and work with team members to develop solutions.
• Thoroughly document MSP issues, configurations, and procedures to facilitate knowledge sharing and future reference.
• Provide technical guidance and mentorship to junior team members as needed.
• Work with 3rd party vendor support for issue resolutions on peripherals, equipment, or software
• Demonstrate a proven ability to work autonomously and manage multiple projects in a dynamic, fast-paced environment.
• Security and incident handling
• Windows Desktop Support and Troubleshooting.

Requirements and skills

• 5+ years of hands-on experience configuring, troubleshooting Windows virtualized servers and workstations in a mid to large environment. Technology experience should include but not limited to Active Directory roles and permissions, Group Policies, Server Roles, Domains, RDS Server Concepts, and Print server management
• 3+ years of experience working for a Managed Service Provider
• 3+ years prior desktop support experience required in a mid to large environment supporting Windows O/S – Version 10, 11 on domains and in workgroups
• Extensive knowledge Windows 10 and 11 user accounts and permissions
• 3+ years Advanced Knowledge of Microsoft System Licensing and Application licensing for Office 365
• 1 to 2 years experience in Microsoft Entra Concepts
• Experience with backup and recovery products, process, procedures
• Working Knowledge and hands on experience with VMWARE a plus
• Workings knowledge of RMM software and and basic PowerShell and scripting commands
• Some after hour and weekend work will be required

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The Facility Manager will oversee the daily operation, maintenance, and reliability of the data center facility. This includes managing building systems, coordinating vendor services, and ensuring compliance with safety and operational standards. While prior data center experience is a major plus, it’s not required—what matters most is your ability to manage complex facilities, respond quickly to issues, and maintain a proactive approach to operations.

Key Responsibilities:

• Oversee the operation and maintenance of critical facility systems (HVAC, electrical, mechanical, fire suppression, security, etc.).
• Develop and execute preventative maintenance schedules to ensure optimal system performance.
• Coordinate and supervise vendor work, including service contracts, repairs, and installations.
• Monitor facility performance, conduct regular inspections, and address potential issues before they escalate.
• Maintain accurate documentation, including maintenance logs, inspection reports, and compliance records.
• Respond promptly to facility alarms, outages, and emergencies—sometimes outside normal business hours.
• Ensure compliance with safety regulations, building codes, and company policies.Assist with capacity planning and infrastructure upgrades.
• Interface with customers to assist with facility tours, onboarding, and operational coordination during move-in.
• Serve as an ongoing point of contact for customer facility-related needs and coordinate with internal teams to resolve issues quickly.
• Work closely with data center operations staff to align facility management with uptime and reliability goals.

Qualifications:

• 5+ years of experience in facility management, building operations, or a related role (commercial, industrial, or mission-critical environments).
• Strong knowledge of mechanical, electrical, and building systems.
• Excellent organizational, problem-solving, and communication skills.
• Proven ability to work directly with customers in a professional and service-oriented manner.
• Ability to manage multiple priorities and work under pressure.
• Ability to lift up to 50 lbs and work in physically active environments.
• Nice to Have: Experience working in a data center or mission-critical facility environment.

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Who We’re Looking For

Ideal candidates will possess:

• A can-do attitude and an entrepreneurial spirit

• Willingness to work in different areas of the business

• Team player with excellent communication skills

• Curious-minded with an affinity technology

• Recent graduate or enrolled as a current student in good standing at an accredited college or university

What You’ll Get

• Hands on experience in one of Hawaii’s premier technology companies

• Work alongside a talented team of engineers and business professionals who will mentor and guide you

• Challenge yourself in different areas of the business including, engineering, marketing/sales, finance and operations

• Support local businesses within the Hawaii market

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