Responsibilities

• Setup new customers, including requirement analysis, provisioning, installation, training, etc.

• Support existing customers with their technical issues

• Provide support to senior engineers on system customizations and product development

• Assist with the configuration, implementation, and support of Servpac’s internal and customer networks and internet protocols

• Work with service coordinators, vendors and customers for smooth service activation

• Assist with setup, troubleshooting, and acceptance of new programs and circuits (including VoIP and fiber)

• Assist with maintenance of cloud management and virtual machines

• Support sales for special customer requirement analysis

Requirements

• Bachelors degree
• Excellent computer skills

• Must have exceptional organizational and multitasking skills

• Must have exceptional verbal and written communication skills

• Must have excellent customer support skills and attitude

• Ability to explain technical terms to non-technical users or stakeholders
• Prior help desk and/or technical support experience is a plus

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Who We’re Looking For

Ideal candidates will possess:

• A can-do attitude and an entrepreneurial spirit

• Willingness to work in different areas of the business

• Team player with excellent communication skills

• Curious-minded with an affinity technology

• Recent graduate or enrolled as a current student in good standing at an accredited college or university

What You’ll Get

• Hands on experience in one of Hawaii’s premier technology companies

• Work alongside a talented team of engineers and business professionals who will mentor and guide you

• Challenge yourself in different areas of the business including, engineering, marketing/sales, finance and operations

• Support local businesses within the Hawaii market

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Responsibilities

• Ensure all AR and AP are completed on time
• Document, monitor and update accounting policies
  support human resources functions- employee census, benefits, and payroll
• Review quarterly and annual budgets for all departments
• Financial Statements projection and analysis
• Analyze costs and profits
• Set and track financial KPIs
• Build risk assessment models to evaluate investments
• Report on the financial status on a regular basis and create ad-hoc reports when needed
• Maintain accurate and up-to-date filing systems
• Perform internal audits and assist with external audits
  compliance management-PUC and SEC compliance
• Ensure compliance with accounting and tax regulations
  dispute resolutions, contracts review

Requirements

• Work experience as a Senior Accountant or similar role
• Thorough knowledge of accounting principles, procedures and legislation
• Hands-on experience with general ledger accounts payable and accounts receivable functions
• Experience with cash management and risk assessment
• Good knowledge of accounting software
• Attention to detail
• Ability to work with tight deadlines
• BSc in Accounting or Finance
• CPA preferred

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